WHERE ARE YOUR PRODUCTS MADE?
The vast majority of products sold at Bramble Home Store are hand-crafted by skilled craftsmen in Indonesia and imported directly by full shipping container to our Everett, WA warehouse. A very small percentage of our product offerings are sourced locally or are imported from China. Please inquire with one of our knowledgeable sales associates, or visit our contact page and drop us a message, if you have questions on a specific item and where it is produced.
HOW LONG DOES A CUSTOM ORDER TAKE?
Our average custom order takes approximately 120 days from the date the order is placed to the date it arrives at our U.S. warehouse. This is an estimated lead time based on our overall experience. There are many factors involved in importing products from outside of the United States, including production schedules, raw materials availability, packing, ocean transit times, customs clearance, port conditions, etc. We will keep you informed during the order process and let you know if there are ever any circumstances that would cause a delay in order arrival.
WHAT DEPOSIT IS REQUIRED TO PLACE A CUSTOM ORDER?
Custom Orders require a non-refundable 30% deposit that is based upon the final purchase price (inclusive of all applicable taxes, shipping, and handling charges).
DO YOU OFFER LAYAWAYS?
We offer (30) day Layaways to our local in-store customers only. Layaways require a non-refundable 30% deposit and must be paid in full within (30) days. Layaways that are cancelled or have gone beyond (30) days will be given the option to receive an in-store credit for the full amount of the funds deposited against the Layaway, or a refund of funds deposited against the Layaway minus the 30% deposit. In the event that a customer is unreachable after (30) days, all funds paid on a Layaway will be converted to an in-store credit, funds will be held until contacted by the customer, and the merchandise will be placed back into our available inventory.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Cash, Checks, Visa and MasterCard. We also have financing options available (on approval of credit), please visit our financing page for our current financing options.
WHAT ARE YOUR SHIPPING OPTIONS?
WILL CALL / PICK-UP
Many of our local customers find it is most economical to either use their own vehicle, or rent a local moving truck to pick up their merchandise. Our warehouse can get very busy with incoming loads and other pre-scheduled customers picking up their merchandise. We request that customers call at least 24 hours in advance and schedule pick-up of their merchandise so that we can pre-pull your order, ensure that we are able to load you out when you arrive, and get you in and out as quick as possible.
For customers in the Puget Sound & Western Washington areas, we recommend an independant local 3rd party licensed and bonded delivery company. Please stop by, or give us a call at (888)502-1399, if you are interested in finding out more about local delivery.
SMALL ITEMS / FEDEX / UPS
Some of our smaller items and accessories are able to be sent via FedEx or UPS. You will be charged the current rate via your chosen shipping method, plus any additional packing costs.
OVERSIZED ITEMS / NON-LOCAL / OUT-OF-STATE
Items that are too big for FedEx or UPS must be sent via common carrier (LTL freight). Some items require additional packing and/or crating for protection during common carrier transport. You have the option of arranging your own common carrier to pick up and deliver merchandise to you, or we will get quotes and provide you with a current market rate to have your items shipped. Shipping charges must be paid prior to order shipment. Any additional charges assessed by the shipping company after the merchandise has left our warehouse will also be due immediately upon notification of such charges (if charges were due to providing us with inaccurate shipping information, or any other added expenses initiated or caused on your part). Common carrier rates are typically based on shipping distance from our warehouse in Everett, WA 98201.
WHAT SHOULD I DO AT TIME OF DELIVERY / WHAT IF ITEM(S) ARRIVE DAMAGED?
At time of delivery, do not sign for your merchandise until you have fully inspected every piece and have ensured that there is no shipping damage. Do not accept item(s) that have been damaged in shipping. On the driver's delivery receipt, note any item(s) that have been refused due to damage. If at all possible, take pictures of the damage. If you are shorted any item(s), make a note on the driver's delivery receipt noting the items you were shorted. Keep a copy of the driver's delivery receipt and contact us at (888) 502-1399 immediately if there are any damage or shorted item issues.
WHAT IS YOUR RETURN POLICY?
Regular in stock purchases under $100 have a (30) Day Refund Period for any reason and will be refunded or credited as it was purchased in like kind. Credit cards will be refunded back to the original credit card, all checks and cash over $100 refunded with a check issued within (14) days, and purchases made by gift card refunded to a gift card. Items over $100 will have a 20% restocking fee with all other conditions the same as above. This policy includes paid in full products that have not been taken. All sales of upholstery, mattresses, rugs, “As-Is” and discounted merchandise are final. Shipping and handling charges are non-refundable. Items that are shipped back to us for refund or exchange must have prior approval (return authorization) and must be shipped at customer expense and with the original or equivalent and sufficient packaging.
WHAT IS YOUR PRODUCT WARRANTY?
Items purchased at the Bramble Home Store carry a One Year Warranty against manufacturer defect due to craftsmanship or materials used in construction. Bramble home store will replace, repair or refund, at their option, your purchase within one year of receipt of product. If your product is reordered, you will be allowed to use the existing purchase until it is exchanged. This warranty does not apply to discounted tagged merchandise being sold "As Is". For additional coverage, ask our sales associates about our very affordable Product Protection Plans.